This test measures the candidate's ability to develop relationships and communicate with customers in an accurate and professional manner, and it evaluates acquired prioritising skills as well as computer and MS Office proficiency.
Skills Assessed
Customer relationship development
Professional communication
Prioritising skills
Computer proficiency
MS Office proficiency
Each assessment provides an overview of your job role skills. This includes the essential, soft and technical skills? Assessments can be customized to create more difficult, complex evaluations.
What are the essential skills?
Excellent communication skills, both verbal and written.
Strong interpersonal skills and the ability to build rapport with clients and colleagues.
Organizational skills and the ability to multitask effectively.
Attention to detail and accuracy in data entry and record keeping.
Proficiency in computer software programs such as Microsoft Office and email systems.
Ability to work independently and as part of a team.
Professionalism and a positive attitude towards clients and colleagues.
Flexibility and adaptability to changing work demands and priorities.
Time management skills and the ability to prioritize tasks effectively.
Knowledge of office procedures and protocols, including phone and email etiquette.
What are the soft skills?
Excellent communication skills
Strong interpersonal skills
Customer service orientation
Attention to detail
Ability to multitask
Professionalism
Positive attitude
Adaptability
Time management skills
Problem-solving abilities
What are the technical skills?
Proficient in using office equipment such as printers, scanners, and fax machines.
Knowledge of basic computer software such as Microsoft Office and email systems.
Ability to operate a multi-line phone system and transfer calls efficiently.
Familiarity with scheduling and booking software for appointments and meetings.
Strong typing and data entry skills with a high level of accuracy.
Understanding of basic accounting principles for handling cash and credit card transactions.
Knowledge of office procedures and protocols for handling confidential information.
Ability to troubleshoot basic technical issues with office equipment and software.
Excellent communication skills for interacting with clients, customers, and colleagues.
Strong organizational skills for managing multiple tasks and priorities.
Why is an assessment important?
Assessments are important for many reasons, both in educational and professional settings. Here are some of the key reasons why assessments are important:
Measure Learning: Assessments are used to measure the level of learning that has occurred, allowing instructors and employers to identify strengths and weaknesses in a student or employee's knowledge and skills.
Identify Gaps: Assessments can also help identify gaps in learning or performance, allowing instructors and employers to provide targeted support and resources to address those gaps.
Evaluate Effectiveness: Assessments can help evaluate the effectiveness of teaching methods, training programs, or learning materials, allowing instructors and employers to make data-driven decisions to improve their offerings.
Provide Feedback: Assessments provide valuable feedback to both students and employees, helping them understand their progress and identify areas for improvement. This feedback can motivate individuals to work harder and achieve their goals.
Support Decision Making: Assessments can also be used to support decision-making processes, such as hiring decisions or admission to academic programs.
Standardize Processes: Assessments help standardize processes and ensure that all students or employees are evaluated using the same criteria, making it easier to compare results across individuals or groups.
Improved Hiring Efficiency
Customizable assessments, companies can efficiently and effectively evaluate candidates' skills, knowledge, and abilities, reducing the time and resources required for hiring.
Accurate Candidate Evaluation
Comprehensive testing and assessment platform provides accurate and objective insights into candidates' skills, knowledge, and abilities, enabling companies to make informed hiring decisions based on objective data.
Customizable Assessments
Platform allows companies to create and customize assessments tailored to their specific job requirements and skill sets, ensuring that they are evaluating candidates based on the skills that are most critical to their business.
Enhanced Employee Performance
Platform includes a range of assessments and training programs designed to improve employee skills and knowledge, helping companies build a more skilled and capable workforce. By identifying skill gaps and providing targeted training, companies can improve employee performance and productivity.
Accurate Results
Proprietary algorithm guarantees that your assessments are accurate and unbiased, eliminating any potential for human error or bias. This means that you can confidently make informed decisions about your candidates, knowing that the results are based solely on their skills and abilities.
Access Pre-Paid Assessments
At Skills Council of Canada, we're dedicated to empowering individuals from vulnerable communities to realize their career aspirations. Part of our commitment includes providing access to job-role and subject-based assessments to identify and address skill gaps. We deliver these services exclusively through our partner organizations that serve vulnerable populations. To avail of these pre-funded services, your organization needs to partner with us and demonstrate your commitment to serving vulnerable communities in need of support.
