Skills Council of Canada

Assessment to determine skill gaps

Patient Access Ass

Test Description

This test measures the candidate's ability to communicate with patients in an accurate and professional manner, as well as computer proficiency, understanding of medical terminology, and basic accounting knowledge. The test covers several subject areas:

Medical Office Administration Skills

This section evaluates the candidate's knowledge of medical office procedures, including appointment scheduling, medical records management, and HIPAA regulations.

Accounting and Bookkeeping Principles

This section tests the candidate's understanding of basic accounting principles, such as debits and credits, financial statements, and accounts payable/receivable.

Medical Billing

This section assesses the candidate's knowledge of medical billing procedures, including coding, insurance claims, and reimbursement processes.

Medical Terminology

This section evaluates the candidate's understanding of medical terminology, including anatomy, physiology, and common medical procedures.

Customer Service

This section tests the candidate's ability to provide excellent customer service, including communication skills, problem-solving, and conflict resolution.

E-mail Etiquette

This section assesses the candidate's ability to communicate effectively via e-mail, including proper grammar, tone, and formatting.

It can be used to evaluate the performance potential of candidates for the following positions: Patient Access Specialist, Patient Access Representative, Patient Care Coordinator, Admissions Representative, and Patient Access Liaison.

Each assessment provides an overview of your job role skills. This includes the essential, soft and technical skills? Assessments can be customized to create more difficult, complex evaluations.

What are the essential skills?

Excellent communication skills
Strong customer service skills
Ability to multitask and prioritize tasks
Attention to detail
Proficient in computer skills
Knowledge of medical terminology
Ability to work in a fast-paced environment
Strong problem-solving skills
Ability to maintain patient confidentiality
Knowledge of insurance and billing processes

What are the soft skills?

Excellent communication skills
Strong interpersonal skills
Empathy and compassion
Active listening
Attention to detail
Ability to multitask
Problem-solving skills
Patience and understanding
Positive attitude
Team player mentality

What are the technical skills?

Proficiency in using electronic medical records (EMR) systems
Knowledge of medical terminology and coding
Ability to accurately verify patient insurance information
Strong communication and customer service skills
Familiarity with HIPAA regulations and patient privacy laws
Experience with scheduling appointments and managing patient flow
Ability to handle high-stress situations and remain calm under pressure
Proficiency in basic computer skills, including Microsoft Office and email
Attention to detail and ability to maintain accurate records
Knowledge of medical billing and reimbursement processes

Why is an assessment important?

Assessments are important for many reasons, both in educational and professional settings. Here are some of the key reasons why assessments are important:

Measure Learning: Assessments are used to measure the level of learning that has occurred, allowing instructors and employers to identify strengths and weaknesses in a student or employee's knowledge and skills.
Identify Gaps: Assessments can also help identify gaps in learning or performance, allowing instructors and employers to provide targeted support and resources to address those gaps.
Evaluate Effectiveness: Assessments can help evaluate the effectiveness of teaching methods, training programs, or learning materials, allowing instructors and employers to make data-driven decisions to improve their offerings.
Provide Feedback: Assessments provide valuable feedback to both students and employees, helping them understand their progress and identify areas for improvement. This feedback can motivate individuals to work harder and achieve their goals.
Support Decision Making: Assessments can also be used to support decision-making processes, such as hiring decisions or admission to academic programs.
Standardize Processes: Assessments help standardize processes and ensure that all students or employees are evaluated using the same criteria, making it easier to compare results across individuals or groups.

Improved Hiring Efficiency

Customizable assessments, companies can efficiently and effectively evaluate candidates' skills, knowledge, and abilities, reducing the time and resources required for hiring.

Accurate Candidate Evaluation

Comprehensive testing and assessment platform provides accurate and objective insights into candidates' skills, knowledge, and abilities, enabling companies to make informed hiring decisions based on objective data.

Customizable Assessments

Platform allows companies to create and customize assessments tailored to their specific job requirements and skill sets, ensuring that they are evaluating candidates based on the skills that are most critical to their business.

Enhanced Employee Performance

Platform includes a range of assessments and training programs designed to improve employee skills and knowledge, helping companies build a more skilled and capable workforce. By identifying skill gaps and providing targeted training, companies can improve employee performance and productivity.

Accurate Results

Proprietary algorithm guarantees that your assessments are accurate and unbiased, eliminating any potential for human error or bias. This means that you can confidently make informed decisions about your candidates, knowing that the results are based solely on their skills and abilities.

Access Pre-Paid Assessments

At Skills Council of Canada, we're dedicated to empowering individuals from vulnerable communities to realize their career aspirations. Part of our commitment includes providing access to job-role and subject-based assessments to identify and address skill gaps. We deliver these services exclusively through our partner organizations that serve vulnerable populations. To avail of these pre-funded services, your organization needs to partner with us and demonstrate your commitment to serving vulnerable communities in need of support.

Become a partner

Understand your skill gap